Privacy Policy

Towie Barclay Castle (we, us, our) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal data when you visit or interact with our website, make enquiries, attend events, or otherwise use our services. It also explains your rights and how to contact us.

Controller Towie Barclay Castle Limited is the data controller for personal data processed in connection with our website and services. Our contact details:

  • Towie Barclay Castle Limited

  • Address: Auchterless, Turriff, AB53 8EP United Kingdom

  • Email: BurbaHayes@gmail.com

  • Telephone: +44 (0) 1224 015477

Data We Collect We may collect the following categories of personal data:

  • Identity and contact information: name, title, postal address, email address, telephone number.

  • Enquiry and correspondence: messages and communications you send to us, including via email, contact forms, telephone calls and post.

  • Marketing and preferences: subscription preferences, marketing opt-ins and communication preferences.

  • Technical and usage data: IP address, browser and device information, operating system, referral source, pages visited, time and duration of visits, analytics and cookies data.

How We Collect Data We obtain personal data through:

  • Information you provide directly: when you contact us, subscribe to newsletters, complete forms, or interact with us by phone, email or post.

  • Automated technologies: cookies and similar tracking technologies when you use our website.

  • Third-party sources: public sources and partners, where permitted by law.

Lawful Bases for Processing We process personal data only when we have a lawful basis, which may include:

  • Performance of a contract: to provide services and fulfill obligations.

  • Legitimate interests: for business operations, fraud prevention, security, improving our services, analytics and marketing where those interests are not overridden by your rights.

  • Consent: where you have given clear consent (for example, to receive marketing communications).

  • Legal compliance: to comply with legal obligations and regulatory requirements.

  • Vital interests or public task: in limited circumstances where necessary.

Purposes of Processing We use personal data for purposes including:

  • Communicating with you about events, changes and customer service.

  • Delivering services and experiences at the Castle.

  • Operating, securing and improving our website, systems and services.

  • Sending marketing communications and newsletters if you have opted in, and where permitted by law.

  • Complying with legal obligations, health and safety requirements, and safeguarding.

Marketing We may send you marketing communications about our services, events, and news if you have opted in or where we have another lawful basis. You can opt out at any time by:

  • Following the unsubscribe link in marketing emails.

  • Contacting us at the details above. Even if you opt out of marketing, we may still send you non-promotional messages relating to Towie Barclay Castle.

Cookies and Similar Technologies We use cookies and similar technologies to enable website functionality, analyze site usage, and support advertising and marketing. When you first visit our website, you will be presented with information about cookies and, where required, asked to provide consent for non-essential cookies. Essential cookies necessary for site operation may be used without consent.

Third-Party Processors and Disclosures We may share personal data with third parties where necessary to provide services or as required by law, including:

  • IT, hosting and website analytics providers.

  • Legal, regulatory and law enforcement authorities as required. We require third-party processors to take appropriate security measures and process data only on our instructions.

International Transfers Personal data may be transferred to and processed in countries outside the UK. Where transfers occur, we will ensure appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions or other lawful transfer mechanisms to protect your data.

Data Retention We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with legal, tax and accounting obligations. Retention periods vary by data type; for example:

  • Marketing data: retained until you withdraw consent or opt out.

  • Enquiry and correspondence records: retained for customer service and legal purposes as appropriate.

Security We implement appropriate technical and security updates to this website.